Refund & Cancellation Policy
Transparent terms and 100% satisfaction assurance
Our Customer Guarantee
If you are not completely satisfied with the quality of service, we will either send a senior specialist to rectify the work free of charge or process a hassle-free refund.
1. Cancellation by Customer
- Before Technician Dispatch: Free cancellation with full 100% instant refund if prepaid online.
- Technician En Route: Zero penalty if cancelled more than 30 minutes before your scheduled slot.
- Technician At Doorstep: If the appointment is cancelled upon technician arrival without valid cause, a nominal diagnostic visit charge of ₹99 may be retained to compensate our partner's travel.
2. Refund Eligibility
Refunds are approved under the following conditions:
- The assigned technician failed to arrive within the committed SLA and you elected to cancel.
- Prepaid online orders cancelled in accordance with our cancellation windows.
- Quality dissatisfaction that cannot be rectified by a complimentary revisit within the 30-Day Warranty period.
3. Refund Processing Timeline
Once approved, refunds for digital transactions (UPI, Credit/Debit cards, Net Banking) are initiated within 24 business hours and credited back to the original payment source within 3–5 business days as per banking clearing standards.
4. How to Request a Refund or Revisit
You can raise a support request via your Order History or reach out directly to our 24/7 support line at +91 9876543210.
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