Privacy Policy

1. Information We Collect

To fulfill bookings and provide seamless doorstep home maintenance, ABCA Services collects necessary personal information including your name, verified phone number, email address, physical service address, and optional location coordinates for accurate technician navigation.

2. How We Use Your Information

We use the information collected exclusively to:

• Dispatch certified technicians to your doorstep at your requested time slot.
• Send instant booking confirmations, technician arrival updates, and invoice receipts.
• Provide 24/7 customer support and follow up on warranty or feedback claims.
• Safeguard our platform against fraudulent bookings and enforce platform security.

3. Data Sharing & Third Parties

We respect your privacy. We never sell, rent, or trade your personal data to third-party marketing companies. We share minimal service details (such as your address, contact name, and job requirements) only with the assigned technician directly executing your order.

4. Payment & Financial Security

Online payments are securely processed through PCI-DSS compliant, RBI-approved payment gateways (such as Razorpay). ABCA never stores complete credit card numbers, debit card details, or UPI PINs on our servers.

5. Data Retention & Rights

You retain full control over your saved addresses, past order history, and account settings directly through your Profile Settings. You may request account deletion or data export at any time by contacting support.